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Wireless Connection
Your wireless connection with MSWorldNet needs no end-user setup or configuation.
When your antenna is installed, a technician will ensure you're receiving a strong
signal and also verify that your secure wireless link is setup.
If you call in to report a problem, the technician on the phone is likely going to
direct you to the antenna settings / information page. This information can be
accessed locally by any computer on your internal / home network by pointing your web browser
at the following URL:
Problems, What You Can Do...
If you experience problems getting connected to the Internet, the first thing to check
is see if the problem is isolated to the site / information you are trying to retrieve. A
good test is to try to bring up some standard webpages like google,
yahoo or any other large corporate website. If after checking
multiple websites, things still aren't working you can reboot / restart your antenna.
This is done by either power cycling (unplugging / plugging the power) your antenna or
navigating to the antenna status page (address above) and using the built-in reboot option.
(Note:
Rebooting your antenna could take 1 - 2 minutes before being fully operational again. Please be
patient).
If after rebooting your antenna, your still having problems, please contact
us. A technician will remotely diagnosis the antenna with you over the phone to determine where
a problem might be occurring.
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